How much does shipping cost?
All up-to-date product pricing and shipping costs will be as reflected on our Website and Web Shop.
Orders to Australian and New Zealand Addresses:
Orders over $100 – Free Shipping
Orders under $100 – $10 Flat rate
International Orders – $50 Flat Rate*
*The above shipping charges are based on a 2kg weighted bag; therefore, if your order exceeds the 2kg weight a customer care representative will contact you regarding the variance that you will be required to pay before the parcel is dispatched.
What courier do you use?
We use Australia Post Express (eParcel) for all Australian addresses and DHL for all international addresses including New Zealand.
Do you ship internationally?
Yes. You will see all the countries we ship to at checkout on our web shop. If an item is available for international shipping please select your country upon checkout. We want to ensure delivery so we only use shipping services that are timely and reliable.
How long will it take to receive my order?
Free shipping for all orders to be shipped within Australia. Once your order is placed, we will ship within 24hrs. Once shipped, the order will arrive in 3-5 business days, depending on your location. We will always do our very best to ensure you receive your goods in the quickest way possible, however WandsPro™ cannot be held responsible for delays caused by third party couriers.
For all international destination orders, the Shipping Rate is a flat rate of AUD$50 per order. Please note this covers transport costs only and does not cover any import liabilities and taxes that may be applied by the Government of the destination country. Please check with the customs/liabilities and tax department in your local country for specific tax charges before placing your order. Please allow up to 30 days for delivery of your order. WandsPro™ does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
Why don't you ship to my country?
Unfortunately, we can not offer shipping to all countries in the world. It is expensive and sometimes unreliable. We are always working on creative solutions to get our products to you. Please follow along as we grow and hopefully we will be shipping WandsPro™ products to your country soon.